Shared team mailboxes
Work shared inboxes such as info@ or tax@ as a team: grant access, read messages, assign, hand off and fetch attachments.
The problem it solves
Shared inboxes become nobody's job, so client emails go unanswered or get answered twice.
How it works
- Register the shared mailbox and grant access to the team.
- Assign each message to an owner, or hand it off.
- Work the queue and fetch attachments as needed.
What your practice gets
- Clear ownership of shared mail.
- No double replies.
- A work queue for the team.
Questions accountants ask
Who can see a shared mailbox?
Only people granted access.
Can I hand a message to a colleague?
Yes.
Which mailboxes can be shared?
Microsoft 365 shared mailboxes your practice registers.
Related features
Features that work alongside shared team mailboxes.
Email inbox in the practice system
A full Microsoft 365 email client inside Fedix: inbox, sent, starred, unread, deleted, search, people search and attachments.
VideoWriting style learning
AI drafts learn your writing style over time, with a style profile, preferences and a log of email automations.
Connected mail accounts
Manage the mail accounts connected to Fedix so new mail appears in near real time.
File email attachments to the cloud
Save email attachments, and files extracted from them, straight into the client's cloud folder.
Practice email templates
Edit the wording of practice emails by type, such as reminders, invoices and engagement emails, and turn automation on or off.
Bounce and open tracking
Know whether an email bounced or was opened, with unsubscribe handling and regular bounce processing.
See it working in your practice.
Start with one workflow and adopt more of the connected practice system over time. Your team reviews and approves the work.
14-day free trial. A payment method is required to start. Your paid subscription starts automatically when the 14 days end; cancel during the trial and you pay nothing. After the trial, a 6-month minimum term applies, then month-to-month. Commit to 12 months up front and the monthly price is 20% lower. See pricing.