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Privacy Policy

How Fedix collects, uses, and protects your information

Last updated: 1 April 2026

Fedix Pty Ltd (ABN pending) ("Fedix", "we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

  • We collect information you provide directly, such as your name, email address, practice details, and payment information when you register for or use our services.
  • We automatically collect certain technical information when you visit our website or use our platform, including IP address, browser type, device information, and usage data.
  • If you use MyLedger or related products, we process financial data (bank statements, transaction records) on behalf of you and your clients. This data is processed solely to provide our services.

2. How We Use Your Information

  • To provide, maintain, and improve our services, including MyLedger, FediDoc, and our Practice Manager tools.
  • To communicate with you about your account, service updates, and support requests.
  • To process payments and manage your subscription.
  • To improve our AI models and features using anonymised, aggregated data patterns. We never use identifiable client financial data for model training.
  • To comply with legal obligations, including Australian tax and financial reporting requirements.

3. Data Storage and Security

  • All data is stored on servers located in Australia, ensuring compliance with Australian data sovereignty requirements.
  • We use bank-level encryption (AES-256) for data at rest and TLS 1.3 for data in transit.
  • Access to personal and financial data is strictly controlled through role-based access controls and multi-factor authentication.
  • We conduct regular security audits and penetration testing to maintain the integrity of our systems.

4. Data Sharing and Disclosure

  • We do not sell, rent, or trade your personal information to third parties.
  • We may share data with trusted service providers who assist in operating our platform (e.g., cloud hosting, payment processing), subject to strict confidentiality agreements.
  • We may disclose information when required by law, regulation, or legal process, including requests from the Australian Taxation Office (ATO).
  • If you use integrations (e.g., Xero, Open Banking), data is shared with those services only as authorised by you.

5. Your Rights

  • Under the Australian Privacy Act 1988, you have the right to access, correct, or delete your personal information.
  • You may request a copy of the personal data we hold about you at any time.
  • You can opt out of marketing communications by clicking the unsubscribe link in any email or contacting us directly.
  • To exercise any of these rights, contact us at privacy@fedix.com.au.

6. Cookies and Tracking

  • We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and understand usage patterns.
  • You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
  • We use Google Analytics to collect anonymised usage data. No personally identifiable information is shared with Google.

7. Data Retention

  • We retain your personal information for as long as your account is active or as needed to provide you with our services.
  • Financial data processed through MyLedger is retained in accordance with Australian record-keeping requirements (generally 5-7 years).
  • When data is no longer required, it is securely deleted or anonymised.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website.
  • Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

9. Contact Us

  • If you have questions about this Privacy Policy or our data practices, please contact us:
  • Email: privacy@fedix.com.au
  • Phone: 02 8065 1116
  • Address: Sydney, NSW 2000, Australia