FEDIXPractice admin & settings
In-product support
Raise support tickets inside Fedix and see your assigned relationship manager.
The problem it solves
Getting help should not mean hunting for an email address.
How it works
- Open support.
- Raise a ticket.
- See who your relationship manager is.
What your practice gets
- Help from inside the product.
- A named contact.
- Tickets tracked.
Questions accountants ask
Where do I raise a ticket?
In the support area of the app.
Do I have a named contact?
Your relationship manager is shown.
Is training available?
Yes. Training sessions are included and bookable.
Related features
Features that work alongside in-product support.
My account and sign-in security
Manage your profile, preferences, avatar and activity, and set up multi-factor sign-in by authenticator app, email or SMS.
VideoSign-in and account access
Sign in with Microsoft or email, sign up, use one-time codes, reset your password and stay signed in on the FediPilot desktop app.
Self-service settings pages
Settings pages for AI memory, email signatures and practice configuration.
VideoTax agent nomination wording
Control the wording of tax agent nomination emails and engagement letter content in practice settings.
Temporary support access
Grant Fedix support time-limited access to help you, with a banner shown while support is working in your account.
Practice profile and branding
Register your practice, then manage its profile, logo, access settings, multi-factor sign-in requirement and invoice settings.
VideoSee it working in your practice.
Start with one workflow and adopt more of the connected practice system over time. Your team reviews and approves the work.
14-day free trial. A payment method is required to start. Your paid subscription starts automatically when the 14 days end; cancel during the trial and you pay nothing. After the trial, a 6-month minimum term applies, then month-to-month. Commit to 12 months up front and the monthly price is 20% lower. See pricing.